Privacy Policy
At TechFlowNeuron, we understand that your personal information is valuable. This privacy policy explains how we collect, use, protect, and share your data when you use our budget risk management services and educational programs. We're committed to transparency and giving you control over your information.
Information We Collect
Personal Information You Provide
When you register for our programs or use our services, we collect information you voluntarily share with us. This includes your name, email address, phone number, educational background, and professional experience. If you contact us through our support channels, we also keep records of our communications to better assist you.
For our budget risk management tools, you might choose to share financial information like budget categories, spending patterns, and risk tolerance levels. This data helps us personalize your learning experience and provide relevant case studies.
Technical Information
Our systems automatically collect certain technical data when you visit our website or use our platform. This includes your IP address, browser type, device information, and how you interact with our site. We use cookies and similar technologies to remember your preferences and improve your experience.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Communication and program delivery | Duration of relationship + 3 years |
| Learning Progress | Personalized education experience | Duration of program + 5 years |
| Technical Data | Platform optimization and security | 2 years from collection |
| Financial Learning Data | Case studies and skill development | Anonymized after program completion |
How We Use Your Information
We use your information primarily to deliver educational services and support your learning journey in budget risk management. This means customizing course materials based on your experience level, sending you relevant updates about program schedules, and providing technical support when needed.
Your learning data helps us understand which teaching methods work best for different students. We analyze patterns in how people learn financial concepts to improve our curriculum. However, this analysis is always done with anonymized data that can't be traced back to individuals.
Important: We never sell your personal information to third parties. Any data sharing is limited to essential service providers who help us deliver our educational programs, and they're bound by strict confidentiality agreements.
We also use your information to comply with legal requirements in Thailand, including educational reporting and tax obligations. Sometimes we might contact you about new programs or features, but you can opt out of these communications at any time.
Information Sharing and Disclosure
Service Providers
We work with carefully selected companies that help us operate our platform and deliver educational services. These include cloud hosting providers, email service platforms, and educational technology partners. All these providers are contractually required to protect your information and can only use it for specified purposes.
Legal Requirements
Under Thai law, we may be required to disclose certain information to government agencies or regulatory bodies. This typically relates to educational compliance, tax reporting, or legitimate law enforcement requests. We'll notify you about such disclosures unless prohibited by law.
Business Transfers
If TechFlowNeuron is acquired or merges with another company, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new entity maintains the same privacy protections.
Your Rights and Choices
Thai data protection laws and our commitment to transparency give you several rights regarding your personal information. Here's what you can do:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
If any of your personal information is inaccurate or outdated, you can ask us to correct it. You can also update most information directly through your account settings.
Delete Your Data
You can request deletion of your personal information, subject to certain legal requirements. Some data may need to be retained for educational records or legal compliance.
Limit Processing
You can ask us to limit how we process your information in certain circumstances, such as while we verify its accuracy or if you object to our use of it.
Data Portability
You can request to receive your data in a portable format or have it transferred directly to another service provider where technically feasible.
Withdraw Consent
Where we process your data based on consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before your withdrawal.
To exercise these rights, contact us using the information provided below. We may need to verify your identity before processing your request to ensure data security.
Data Security and Protection
We take the security of your personal information seriously. Our technical team implements multiple layers of protection to safeguard your data against unauthorized access, alteration, or destruction.
All sensitive data is encrypted both when stored on our servers and when transmitted between your device and our platform. We use industry-standard SSL certificates and regularly update our security protocols to address emerging threats.
Access to personal information is restricted to employees and contractors who need it to perform their job duties. All team members undergo security training and sign confidentiality agreements. We also conduct regular security audits and vulnerability assessments.
Data Breach Response: If a security incident affects your personal information, we'll notify you within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.
Data Retention and Deletion
We don't keep your personal information longer than necessary. The retention period depends on the type of data and why we collected it.
Active Students: We maintain your complete profile and learning records while you're enrolled in our programs and for three years afterward to provide transcripts and support alumni services.
Completed Programs: Educational records are kept for five years to meet accreditation requirements and provide verification services. Personal contact information is deleted after three years unless you opt to receive alumni communications.
Technical Data: Website usage data and system logs are typically deleted after two years. Marketing communications data is removed immediately when you unsubscribe.
When we delete data, it's permanently removed from all our systems, including backups, within 90 days of the deletion date. Some anonymized data might be retained longer for statistical analysis to improve our educational programs.
International Data Transfers
Your personal information is primarily stored on servers located in Thailand. However, some of our service providers operate from other countries, which means your data might be processed outside Thailand.
When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers certified under recognized data protection frameworks and implementing additional contractual protections where necessary.
We're particularly careful with transfers involving countries that don't have adequate data protection laws. In these cases, we use standard contractual clauses approved by data protection authorities or other appropriate transfer mechanisms.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and analyze how our platform is used. These small files are stored on your device and help us remember your preferences, keep you logged in, and understand which features are most valuable.
We use several types of cookies: essential cookies that are necessary for the website to function, performance cookies that help us understand usage patterns, and functional cookies that remember your preferences. You can control cookie settings through your browser, though disabling certain cookies might affect website functionality.
We also use analytics tools to understand how visitors interact with our website. This data is anonymized and helps us improve the user experience and educational content delivery.
Children's Privacy
Our services are designed for adult learners and we don't knowingly collect personal information from children under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.
If we become aware that we've collected information from someone under 18 without proper parental consent, we'll take immediate steps to delete that information from our systems.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you disagree with changes to our privacy policy, you can close your account or stop using our services. Continued use after changes become effective indicates your acceptance of the updated policy.
Privacy Questions and Contacts
If you have questions about this privacy policy or want to exercise your data rights, please contact us:
Email: help@techflowneuron.com
Phone: +66 53 916 830
Address: 80/1649-1650 Soi Thipwan 41, Tambon Bang Mueang Mai, Amphoe Mueang, Samut Prakan 10270, Thailand
We aim to respond to all privacy-related inquiries within 5 business days.